Shipping policy

Where we ship
Aurel ships to addresses within the United States only, including Alaska, Hawaii and U.S. territories. We are not able to fulfil orders to addresses outside the U.S. at this time, and we do not ship to freight forwarders.

Order processing
All orders are processed within 1–2 business days. Business days are Monday to Friday, excluding U.S. public holidays. Orders placed on a weekend or a holiday begin processing on the next business day. You will receive an order confirmation email immediately after checkout, and a separate shipping confirmation once your parcel is on its way.

Shipping rates
Shipping is free on every U.S. order. There is no minimum spend and no handling fee. Any applicable sales tax is shown at checkout before you pay.

Delivery times
Estimated delivery is 5–11 business days from the date your order ships, and most orders arrive within 9 days. Counting processing time, the typical total is 6–13 business days from the moment you place your order.

Delivery estimates are estimates and not guarantees. Transit times can be affected by carrier delays, weather, customs clearance and peak periods such as Black Friday and the December holidays.

Tracking your order
Every order ships with tracking. As soon as your parcel leaves the warehouse you will receive an email containing your tracking number, and you can follow it at any time using the Track Your Order link in our menu. Please allow up to 48 hours after that email for the first tracking scan to appear.

Orders with more than one item
If your order contains several items they may be dispatched in separate parcels and arrive on different days. This never costs you anything extra, and each parcel has its own tracking number.

Address accuracy
Please check your shipping address carefully at checkout. Once a parcel has been dispatched we are not able to reroute it. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you by email to arrange a reshipment or a refund.

Delayed, lost or damaged parcels
If your tracking has not updated for more than 10 business days, or your order arrives damaged or incorrect, email us at AurelShine.com@gmail.com with your order number and a photo where relevant. We will send a replacement or issue a full refund at no cost to you.

Returns
Returns and refunds are covered by our Refund Policy. You have 30 days from delivery to request a return.

Questions
Email us at AurelShine.com@gmail.com and we will get back to you as quickly as we can.